UK-BASED BUSINESS SOFTWARE SUPPORT
Your Software Runs Your Business. We Keep It Working.
Setup, migration, and technical support for the business software your team uses every day. Based in Scotland, working with businesses across the UK.
Sound Familar?
Software crashes at the worst time
You’re halfway through an invoice or payroll run. Then everything freezes. Deadlines don’t wait.
Upgrades feel like a gamble
What if you lose years of data? What if nothing works afterwards? You shouldn’t have to put off upgrades because of that worry.
Nobody on your team can fix it
You’re not an IT company. But your business runs on software, and when it breaks you need someone who actually knows what they’re doing.
You don't need an IT department.
You need a helpline.
WHAT WE DO
Everything your software needs, one team
Setup & installation
We install and configure your business software properly the first time. No guesswork, no delays.
Upgrades & migration
Move to the latest version without losing a single record. We handle the whole process start to finish.
Data services
Data migration, backup setup, and recovery. We make sure your records are safe before, during, and after any change.
Technical support
Remote troubleshooting when things go wrong. You talk to a person, get a fix, and move on. No ticket queues.
Annual support plans
Ongoing support and maintenance on a yearly plan. Pay once, and you’re covered for the year.
How it works
1
Tell us whats wrong
Book a call or drop us a message. Just describe the problem in plain English.
2
We diagnose and fix
We connect remotely, find the problem, and sort it out. Usually the same day.
3
Get back to work
We check that the fix sticks, explain what we did, and follow up afterwards.
PRICING
Straightforward plans, no surprises
No hidden fees. No per-minute billing. You know what you’re paying before we start.
Tier 1
Pay As You Go
£99 /incident
Starting from
For one-off software issues
- Single-issue remote support
- Email support (48hr response)
- Standard business hours
- Post-fix verification
Tier 2
Business Plan
£149 /month
Billed annually at £1,499/year
Save £289/year
For businesses that need regular help
- Everything in Pay As You Go, plus:
- Unlimited remote support incidents
- Priority same-day response (within 4 hours)
- Quarterly software health check
- 1 data backup setup included
- 1 upgrade or migration per year
- Dedicated account contact
- Extended hours (8am–8pm)
A single emergency call-out can cost £300+. This plan covers you all year.
Tier 3
Enterprise Plan
£349 /month
Billed annually at £3,499/year
Save £689/year
For software your whole team relies on
- Everything in Business, plus:
- Unlimited migrations and upgrades
- 1-hour emergency response SLA
- Monthly software health checks
- Annual staff training (up to 10 users)
- Dedicated phone line
- Weekend emergency support
- Annual data audit & backup verification
- Quarterly strategy review call
Why businesses work with us
Same-day response
Most issues sorted within hours, not days.
UK-based team
Based in Scotland. We know how UK businesses work.
Companies House registered
Registered company, number SC875253.
Flexible plans
Pay per incident, or go annual and save.
14-day money-back guarantee
If you’re not happy, we’ll refund you in full within 14 days. No fuss.
Common questions
We work with most business accounting, payroll, inventory, and operations software. Get in touch and we'll confirm whether we cover yours.
Pay As You Go clients receive a response within 48 hours. Business Plan clients get same-day priority response within 4 hours. Enterprise clients have a 1-hour emergency SLA.
Yes. We take a full backup before any migration or upgrade. Data is encrypted during transfer, and we verify everything came across correctly afterwards.
Yes, all our support is remote. We connect via secure screen-sharing and can reach you anywhere in the UK.
Unlimited remote support, priority response, quarterly health checks, one upgrade or migration per year, and a dedicated account contact. Full details are in the pricing section above.
Yes. Full refund within 14 days if you're not happy. See our Refund Policy for details.